Front Desk — 1-Hour Go-Live Training (June 10, 2026)
Who this is for: Front desk / reception staff only. (Inventory & bookkeeping staff are trained in a separate session — see guide 05-bookkeeping-inventory-guide in the parent folder.)
The constraint: ~60 minutes, in person, on Wednesday June 10, ahead of go-live Sunday, June 14.
The strategy: Teach only the handful of things front desk must be able to do on day one — and lean on the full reference library for everything else. We don't try to cover everything in an hour; we cover the spine and point to the guides for depth.
What's in this folder (the canonical set)
✅ This is now the single canonical front-desk 1-hour set. The earlier standalone
docs/training/frontdesk-1hr-agenda.mdwas merged into these three docs and retired (its Pre-Pay Packages / Quick Sale / Wellness segments now live here). All three are screenshot-complete — every step is illustrated with a real capture from/assets/help/, taken in training mode (synthetic, PHI-free), so the images match exactly what staff see atchitrain.oneboss.io.
| File | Use it for |
|---|---|
FD-facilitator-run-of-show-60min.md |
The trainer's minute-by-minute plan (~60–67 min): prep checklist, talk track, the live checkout demo script with a screenshot at each demo step, and the cut-if-short priority list. |
FD-quickstart-handout.md |
The participant handout — the full front-desk loop with inline screenshots, to keep at the workstation for go-live week. |
FD-condensed-deck.md |
The projector deck (Marp, ~35 slides) with screenshots embedded. Render with marp FD-condensed-deck.md or the VS Code "Marp for VS Code" extension. |
The reference library (preserved — for later self-study, in the parent docs/training/ folder)
These are the full, detailed guides. Front desk staff should review them after the session and during go-live week:
03-front-desk-guide.md— the complete front-desk how-to (every workflow, in depth). This is the main reference.07-quick-reference-cards.md— printable one-page cards (Front Desk daily, Checkout payment types, Day-1 survival).06-tps-to-oneboss-crosswalk.md— "In TPS you did X → In OneBOSS you do Y," plus glossary.09-faq-troubleshooting.md— "where did my TPS thing go?", symptom → fix, refunds, login issues.10-go-live-cutover-checklist.md— go-live day plan and who to call.
💡 How the hour connects to the library: the run-of-show tells the trainer, at each step, exactly which reference doc to point staff to for the full version. The goal of the hour is confidence + muscle memory on the essentials, not total coverage.
⚠️ Before printing the handout/cards for keeps, do the live-app verification pass on the items still marked "(confirm in app)" (see
_research/qa-report.md). With only an hour, it's fine to confirm those live during the session.
🖨️ Rendered deliverables (in this folder): the projector
FD-condensed-deck.pdfand thedocx/handouts (FD-02-quickstart-handout.docx,FD-01-run-of-show.docx,FD-00-README.docx) — all with the screenshots embedded. Markdown stays the source of truth; after editing any.md, regenerate the rendered files withscripts/training/build-deliverables.sh(DOCX viascripts/training/md2docx.mjs, which embeds images; deck PDF via Marp). The deck PDF needs a Chromium — the script auto-detects$CHROME_PATH, a system Chrome, or Playwright's (npx playwright install chromium).